Technical Support Engineer / Специалист по технической поддержке со знанием английского языка

The Support Engineer delivers information about our solutions to customers and provides them with technical support.

The work also covers answering technical questions about current functionality and the product execution throughout the lifecycle, including gathering and prioritizing solution requirements and supporting at defining the product vision.

Duties:

• Be an expert in the company products;
• Provide technical support to customers, prospects, and third-party vendors introduced by the Business Development team;
• Accurately record time spent and actions taken to resolve customer’s issues;
• Keep informed of new developments of the company;
• Provide remote support of related software components;
• Leverage all approved internal resources to continuously deliver up-to-date service;
• Remain knowledgeable of customer and partner relationships;
• Maintain awareness of the MetaTrader 4 and MetaTrader 5 platforms;
• Comply with applicable confidentiality, license, and support agreements;
• Responsible for leading assigned tickets;
• Communicate with customers to set expectations throughout the escalation process;
• Ensure department procedures and initiatives are followed at all times.

Requirements:

• Intermediate Knowledge of Windows OS and Windows Command-Line;
• Basic MySQL knowledge;
• Spoken and written English skills – upper-intermediate or better (additionally, Spanish is an advantage);
• Good communication and team working skills.

Conditions:

• Remote international working environment;
• The probationary period of 3 months (education is included);
• 28 days of paid annual leave;
• Sports, English courses, medical expenses, professional courses compensation and other perks after probation period;
• Full-time remote job.

The education period is included in probationary, it takes 1 month and is paid by the Employer.

We are looking for candidates with the following working schedules:

• 5/2 from 11.00 till 20.00 (GMT+2);
• 5/2 from 15.00 till 00.00 (GMT+2).